Extendicare’s Commitment to Patients Recognizing that each patient of the hospital is a unique individual with unique wants and needs, and recognizing our responsibility to balance the rights of all patients of the home, Extendicare is committed to ensuring that each patient
AccreditationExtendicare, its long-term care centres and home care services, actively seeks accreditation from Accreditation Canada or the Commission on Accreditation of Rehabilitation Facilities (CARF). These organizations assist health service organizations across Canada and internationally to examine and improve the quality of care and service provided to clients.Accreditation is awarded to organizations that continually examine and improve the quality of care and service provided to customers. We understand there is always room for growth; we’re committed to improving our standards and services to strive for the highest quality service. You can feel confident in Extendicare and our continuing efforts to provide the best in individualized, compassionate and respectful care to our customers. The McCall Centre is accredited with Accreditation Canada under Trillium Health Centre. Employee HotlineThe Employee Hotline Program is a means for employees and agents of Extendicare to report, anonymously if desired; any activity or conduct which he/she suspects is not consistent with our standards of care, policies, Commitment to Patients, and/or provincial or regional legislation or regulations, or any concern in relation to accounting, internal accounting controls or auditing matters in accordance with Bill 198. HealthTracProviding quality care takes careful planning. One part of the planning process that is unique to Extendicare is the HealthTrac program. This program is individually designed with input from all members of the health care team who will be actively involved in a patient’s care, as well as input from the patient, the patient’s physician and his or her loved ones. HealthTrac is an outline of the services a patient will receive during the first 6 weeks of his or her stay, with an anticipated timeline and expected milestones. It is designed to encourage communication and involvement from the interdisciplinary team as well as patients and family members. HealthTrac begins from the first week of admission; it helps patients adjust by not only educating them on the services that will be provided, but also clearly involving them in every step along the way. In addition, the program provides a means by which patients and their loved ones may hold team members accountable for specific expectancies.
