Extendicare Starwood's support services address each resident’s business, religious and personal needs, creating a feeling of comfort and respect. Our services are designed to provide the best atmosphere for every individual in the home.
Environmental Services
At Extendicare Starwood our housekeeping, laundry and maintenance team supports the efforts of all disciplines by providing a clean, safe and healthy environment.
Having compassion, respect and an understanding of personal dignity ensures the team fosters a trusting and respectful relationship with residents, families and other team members.
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Education Services
All staff members are trained through education services in the Wellness Model of Care, Extendicare’s CARE program, proper use of all equipment and current health care subjects applicable to delivering optimum care to our residents.
Resident safety is an area of key focus for education services. Monthly fire drills are carried out on all shifts to ensure skills are kept to proficient levels. Other emergency preparedness exercises are practiced throughout the year.
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Religious and Spiritual Services
Extendicare Starwood understands the diversity of spirituality. We have an active Pastoral Care Committee whose goal is to ensure that the pastoral needs of our residents are identified and met. Roman Catholic mass, Anglican and Ecumenical services are all held at our home. Many churches also have an active visitation program.
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Business Office
Our business office recognizes the importance of maintaining confidentiality in residents' information and financial documentation. Each resident’s information is held in a secured area using a strict information access protocol.
Our courteous receptionists are available to assist you between the hours of 8:00 a.m. and 6:00 p.m. Monday to Friday and 10:00 a.m. and 6:00 p.m. on weekends.
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Volunteer Services
Volunteers are an integral part of our team. They support residents by assisting with scheduled recreation programs, events and one-to-one interactions. Volunteers are clearly identified while onsite and trained in the roles they assume.
A pledge of confidentiality and resident safety are key components of our volunteer orientation program.
Beautician Services
Our wheelchair accessible salon caters to all of the residents' hairstyling needs. Appointments can be scheduled with the charge nurse or directly with the beautician.
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