Extendicare Medex's support services address each resident’s business, religious and personal needs, creating a feeling of comfort and respect. Our services are designed to provide the best atmosphere for every individual in the home.
Environmental Services
At Extendicare Medex, our housekeeping, laundry and maintenance team supports the efforts of all disciplines by providing a clean, safe and healthy environment.
Having compassion, respect and an understanding of personal dignity ensures the team fosters a trusting and respectful relationship with residents, families and other team members.
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Education Services
All staff members are trained through education services in the Wellness Model of Care, Extendicare’s CARE program, proper use of all equipment and current health care subjects applicable to delivering optimum care to our residents.
Resident safety is an area of key focus for education services. Monthly fire drills are carried out on all shifts to ensure skills are kept to proficient levels. Other emergency preparedness exercises are practiced throughout the year.
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Religious and Spiritual Services
Extendicare Medex understands the diversity of spirituality. Our volunteer chaplains oversee all pastoral services and spiritual care at our home, with outreach to the community on behalf of our residents.
Interdenominational spiritual programs are provided within our home including bible study, the rosary and multi-faith prayer. Weekly church services are held in a multidenominational setting. Our volunteer chaplains and other volunteers also make regular pastoral visits.
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Business Office
Our business office recognizes the importance of maintaining confidentiality in residents' information and financial documentation. Each resident’s information is held in a secured area using a strict information access protocol.
Our courteous receptionists and office co-ordinator are available to assist residents, families and guests between the hours of 8:00 a.m. and 5:00 p.m. daily.
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Volunteer Services
Volunteers are an integral part of our team. They support residents by assisting with scheduled recreation programs, events and one-to-one interactions. Volunteers are clearly identified while onsite and trained in the roles they assume.
A pledge of confidentiality and resident safety are key components of our volunteer orientation program.
Beautician Services
Our wheelchair accessible salon caters to all of our residents' hairstyling needs.
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