Extendicare Vulcan's support services are designed to provide the best atmosphere for every individual in the home. Our support services staff are professionals who understand the importance of attention to detail. They strive to enhance the quality of life for all those who live, visit and work in our home.
Environmental Services
Our housekeeping, laundry and maintenance team supports the efforts of all disciplines by providing a clean, safe and healthy environment.
Having compassion, respect and an understanding of personal dignity ensures the team fosters a trusting and respectful relationship with residents, families and other team members.
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Religious and Spiritual Services
Spiritual programs relevant to many denominations are provided within our home.
Spiritual and inspirational programs include hymn sing, short bible readings and reflections. Weekly church services are held in an non-denominational setting and our pastoral volunteers make regular visits.
Residents' choices are fully respected in defining their spiritual needs.
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Business Office
Our business office recognizes the importance of maintaining confidentiality in residents' information and financial documentation. Each resident’s information is held in a secured area using a strict information access protocol.
Our office coordinator is available to assist residents, families and guests between the hours of 8:00 a.m. and 4:30 p.m. Families requiring business office access after hours can speak to the administrator for assistance.
Beautician Services
A licensed hairstylist and barber are available to provide services in our wheelchair-accessible salon. They cater to all of our residents' hairstyling needs and are open for appointments Tuesdays and Wednesdays.
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Education Services
All staff members are trained through education services in the Wellness Model of Care, Extendicare’s CARE program, proper use of all equipment and current health care subjects applicable to delivering optimum care to our residents.
Resident safety is an area of key focus for education services. Monthly fire drills are carried out on all shifts to ensure skills are kept to proficient levels. Other emergency preparedness exercises are practiced throughout the year.
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Volunteer Services
Volunteers are an integral part of our team. They support residents by assisting with scheduled recreation programs, events and one-to-one interactions. Volunteers are clearly identified while onsite and trained in the roles they assume.
A pledge of confidentiality and resident safety are key components of our volunteer orientation program.
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